Terms & Conditions

Welcome to Parts Phoenix  
By accessing and using this website, you acknowledge and agree to comply with all terms and conditions outlined herein, including the Terms of Use, Legal Statements and Disclosures, Privacy Policy, and all other relevant disclaimers and terms published on this site.

Parts Phoenix reserves the right to update website content, modify terms, legal statements, and privacy policies at any time. You are responsible for reviewing the most current version of these documents prior to use to ensure your activities comply with applicable terms. If you do not agree with any provision, your sole and exclusive remedy is to discontinue use of this website.
Any attempt to tamper with the website, impersonate another user, or engage in fraudulent activity is strictly prohibited.

By using this website, you expressly agree to the following:
- Disclaimer and Limitation of Liability  
- Information Collection and Sharing Policy  
- Website Information and Product Descriptions  
- Sales Tax Policy  
- Order Payment and Verification Process  
- Order Acceptance and Confirmation Terms  
- Return Policy  
- Shipping and Delivery Services  
- Account Termination Terms  
- Personal Information Protection Mechanisms  
- Use Limited to Users Aged 18 and Above  

Disclaimer and Limitation of Liability  
You understand and agree that your use of this website is at your sole risk. The website is provided on an “as is” and “as available” basis. No warranties, express or implied, are provided regarding uninterrupted access, absence of errors, or freedom from harmful components such as viruses. Parts Phoenix and its affiliates do not guarantee the accuracy, completeness, or timeliness of website content or the suitability of products for any specific purpose, including merchantability or fitness for a particular use. Content on this website may not be applicable or lawful outside the United States. Any guidance or information provided does not constitute a warranty or binding commitment.

To the fullest extent permitted by law, Parts Phoenix and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use this website, including but not limited to data loss, operational disruption, or reliance on website information. This limitation applies to all claims, whether based in contract, tort, or otherwise, even if Parts Phoenix has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities; in such cases, these provisions apply only to the extent permitted by local law.

Use Limited to Users Aged 18 and Above  
This website is intended for individuals aged 18 and older. Users under 18 must be supervised by a parent or legal guardian. By accessing this website, you represent and warrant that you are at least 18 years of age or are accessing the site under parental supervision.

Product Presentation  
We strive to accurately represent products through images; however, because some information is sourced from third parties, we cannot guarantee that images will exactly match the physical product.

Correction of Website Information  
Product prices and availability are subject to change without notice. We reserve the right to correct errors, withdraw promotions, and amend information—including after an order is placed—whether or not the order has been confirmed or charged. If an order is canceled due to an error, any payment collected will be refunded to the original payment method, with processing times subject to your financial institution. If you are dissatisfied with a purchase, you may request a return in accordance with our published Return Policy.

Order Verification Process  
After you place an order, we may verify your payment details or shipping address. We reserve the right to refuse any order or limit order quantities for any reason, without prior notice. If an order is declined, we will attempt to notify you using the email address provided.

If an order is refused, your payment method will typically not be charged. If a charge has already been processed, a refund will be issued promptly.

Order Acceptance and Confirmation  
Receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute a commitment to sell. Parts Phoenix reserves the right to accept or decline any order after it has been placed, for any reason.

Return Policy  
All sales are subject to the Parts Phoenix Return Policy. For full details, please refer to the “Refund Policy” section in our Help Center.

Shipping and Delivery  
Order fulfillment depends on product availability and is handled in accordance with our Shipping Policy. If an order does not arrive within the expected timeframe, you must submit a missing item notice within 30 days of the shipping confirmation email.
For detailed information on delivery times, shipping fees, and policies, please visit the “Shipping Policy” page in the Help Center.

Account and Access Termination  
We reserve the right to suspend or terminate your account or access at our sole discretion, without prior notice. Any orders placed before termination remain your responsibility. Parts Phoenix also reserves the right to modify, suspend, or discontinue any part of the website or services at any time.

Use of Personal Information  
We may use the personal information you provide for purposes including but not limited to:
- Responding to inquiries about products, services, or information  
- Processing and confirming online orders  
- Arranging product delivery and installation  
- Providing customer support  
- Introducing new products and services  
- Improving website functionality, marketing activities, and user experience  
- Conducting market research and data analysis  
- Sending marketing communications  
- Performing other necessary business activities  

How Information Is Collected  
Partsphoenix.com uses technologies such as cookies to collect information. A cookie is a small data file stored on your device to enhance your browsing and shopping experience and maintain session continuity across pages.
We may work with third-party service providers that place cookies on your device to collect non-personally identifiable information. While cookies may contain a unique user identifier, they do not collect or store personally identifiable information.

You may configure your browser to reject cookies, but doing so may affect your ability to create an account or complete purchases.

Additionally, our servers automatically record visit-related information such as:
- The web address of the site you visited prior to accessing Parts Phoenix  
- Pages viewed on our website  
- Browser type used  
- Search terms entered  
We may also employ other technologies to track and analyze user behavior on the site.

Updating Personal Information  
To help you manage your personal information, we provide multiple update options. Please log into your account or contact customer support for details.

User Responsibility Notice  
This website is designed to provide a convenient, secure, and informative shopping and browsing experience. By using Parts Phoenix services, you agree to comply with all terms of use, legal statements, privacy policies, copyright and trademark notices, third-party link guidelines, and security requirements. Please read all relevant terms carefully to ensure your understanding and agreement.

DOUBLEGOOD, LLC
651 N Broad St, Suite 201, Middletown, DE 19709, New Castle County