Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your personal information in connection with your use of our services. It also explains your privacy rights under applicable law and the legal protections available to you.

By using our services, you acknowledge that you have read, understood, and agree to the processing of your personal information in accordance with this policy.

We process your personal data based on the principles of lawfulness, fairness, and necessity—to fulfill contractual obligations, provide and improve our services, comply with legal requirements, and pursue legitimate business interests.

Scope of Information Collected
In accordance with the principles of purpose limitation and data minimization, we collect information only to the extent permitted by law and necessary for our business operations. This primarily includes the following types:

- Information You Provide
-Registration and Transaction Information: such as your name, email address, shipping and billing addresses, and phone number when you create an account or place an order.
-Vehicle and Compatibility Information: To ensure accurate part matching, we process vehicle identification numbers (VIN), make, model, year, and engine details you provide.
-Payment Information: Payment processing is handled by compliant payment gateways (e.g., PayPal). We only receive transaction status, order numbers, and partial card details—we do not store complete payment card information.
-Communication Records: When you contact customer service via email, live chat, or other channels, we retain these communications to provide support and service.

Information We Collect Automatically
When you visit our website, we collect certain information through cookies and similar technologies, including:
-Device and Access Logs: such as IP address, browser type, operating system, visit timestamps, pages viewed, and interaction data.
-Cookie Information: We use necessary functional cookies and analytical cookies for website optimization.

Information from Third Parties
To the extent permitted by applicable laws and regulations, we may obtain information from third parties, including:
-Address Verification Data: to help ensure accurate delivery.
-Anti-Fraud Information: payment service providers may share limited information related to fraud risk assessment.

How We Use Your Information
We only use your information for the following clearly defined and lawful purposes:
-Contract Fulfillment and Order Processing
We use your identity, vehicle, and order information to process payments, verify compatibility, arrange shipping, and provide after-sales support.
-Compliance with Legal Obligations
To meet legal, tax, financial, and regulatory requirements, including maintaining necessary records.

Legitimate Business Interests
Based on our legitimate interests in ensuring website security, improving our services, and conducting business analytics—while safeguarding your rights—we may use information for technical troubleshooting, analyzing aggregated user behavior, sending essential service notices, or conducting customer satisfaction surveys.

Information Sharing
We do not sell your personal information. We only share your information with third parties when necessary, including:
-Service Providers: such as shipping carriers and payment processors, to fulfill contractual obligations.
-Legal and Regulatory Requirements: when required by law, judicial process, or valid requests from governmental authorities.

Cookies and Technology Notice
We use cookies and similar technologies to ensure website functionality and enhance user experience. You may manage cookie preferences through your browser settings, although disabling certain cookies may affect some website features.

Your Rights
Under applicable law, you may have the following rights regarding your personal information:
-Access and correct your personal data;
-Request deletion of your data (subject to legal retention obligations);
-Object to or restrict certain processing activities.

To exercise these rights, please contact us using the information provided below.

Data Retention Period
We retain your personal information only for as long as necessary to achieve the purposes outlined in this policy. For example, transaction records may be retained for a number of years in accordance with tax regulations.

Policy Updates and Contact Us
We may update this policy from time to time in response to business, legal, or technical changes. Updated versions will be posted on our website and become effective upon publication.

If you have any questions regarding this Privacy Policy, please contact us via:
Email: Vicky@partsphoenix.com