Payment Policy

Policy Overview  
This Payment Policy applies to all transactions conducted through Parts Phoenix (referred to as ""we,"" ""us,"" or ""our""). By placing an order on this website, you acknowledge that you have read, understood, and agree to be bound by all terms set forth herein. We recommend reviewing this policy in full before finalizing your purchase.

Pricing, Taxes, and Fees  
Price Information  
Prices displayed on our website represent the unit price of individual parts and may not include:  
- Shipping fees  
- Related installation accessories, if applicable  
- Applicable taxes  
Due to market fluctuations in the automotive parts industry, prices may be updated at any time. However, the price confirmed at the time of your order will remain unchanged.

Fraud Prevention Measures  
To ensure transaction security, we may:  
- Conduct risk assessments on orders  
- Request verification documents such as identification or proof of billing address  
- Proactively contact you to confirm order details  
- Reserve the right to cancel or reject orders we deem potentially risky

Invoice Management  
Electronic Invoice  
Once your order has shipped, if you require an electronic invoice, please contact our customer service team. We will send a formal invoice to your registered email address, which will include:  
- Invoice date  
- Item names and quantities  
- Detailed pricing and total amount  
- Order number and other relevant information

Invoice Amendments  
To request changes to your invoice, please contact us within 7 days of order shipment.

Refunds and Dispute Resolution  
Refund Process  
All refunds are processed in accordance with our published Return & Refund Policy.  
Refunds will be issued to the original payment method used for the purchase.  
Processing times typically range from 1 to 5 business days, depending on your bank or payment provider.

Special Refund Circumstances  
- Compatibility Error: If a part is unusable due to incorrect compatibility information provided by us, we will cover the return shipping costs.  
- Out-of-Stock Refund: If an item is unavailable after payment has been processed, we will issue a refund within 7 business days.

Dispute Resolution Guidelines  
If you have any questions or disputes regarding your order, please first contact our customer service team to seek a resolution.  
Please do not initiate a chargeback with your bank or credit card provider without prior communication with us.

Currency Conversion  
We only accept payments in US Dollars (USD).  
If your payment method involves currency conversion, the exchange rate and any related fees are determined by your bank or payment platform.  
We recommend using payment tools with no foreign transaction fees to avoid additional charges.

Errors and Corrections  
Pricing Errors  
While we strive to ensure pricing accuracy, occasional errors may occur due to system or human factors. In the event of:  
- Prices significantly below market value  
- Pricing irregularities due to technical malfunctions  
We reserve the right to cancel the affected order, promptly notify you, and arrange a full refund.

Product Information Corrections  
If there are errors in part descriptions, images, or compatibility information on our website:  - We will update the website information as soon as possible  
- Affected customers who have placed orders will be offered the option to cancel their order or discuss alternative solutions

Policy Updates  
We may update this Payment Policy periodically. Significant changes will be communicated via website announcements or email notifications. Continued use of our website and services constitutes acceptance of the updated policy.

Contact Information  
For any payment-related inquiries, please reach out through any of the following channels:  - Email: Vicky@partsphoenix.com  
- Live Chat: Click the live chat icon in the bottom-right corner of the website